General Complaints
If your client wants to make a complaint about Hollard, Hollard Commercial Insurance or our products and services you can contact us by:
P: 1300 368 979
E: resolution@hollard.com.au
You can access details of our Hollard Commercial complaints process.
Visit the Hollard website for our complaints policy.
For retail product specific TMD related complaints
(Steadfast Brokers only)
You are required to report the information at the stated times outlined below to Hollard.
This information can be reported either via:
- The Steadfast Gold Seal CCX360 compliance management system and all required reporting will be provided by Steadfast to Hollard; or
- Direct to Hollard using the links included in the table below. Note you will be responsible for providing your quarterly reporting to Hollard.
| Reportable matter | When | How to Report |
|---|---|---|
| The Product is issued to a client in breach of the distribution conditions or outside of the target market. | As soon as practicable after becoming aware of the matter, and no later than 10 business days. | Complete Form |
| The number and nature of complaints received about the Product in the reporting period. | Quarterly | Email details to tmdreporting@hollard.com.au |
| If there are any significant dealings that are inconsistent with the TMD. | As soon as practicable after becoming aware of the matter, and no later than 10 business days. | Complete Form |
The Hollard Insurance Company Pty Ltd (Hollard) is collecting your information so that we can process and assist in resolving issues reported by you. Information completed on this form will be captured using a secure online platform and will then be downloaded by Hollard. To consider how Hollard collects, uses and discloses your personal information you can read Hollard’s Privacy Policy.