Accessibility services

Accessibility

Here at Hollard, we are proud to serve a diverse community, and it’s important that we offer every person the right experience for them. We are committed to the continuous improvement of our diversity and inclusion work, and this extends to the experience of our employees, customers, brokers, partners, and the broader community.

There are a number of ways in which we do this across our websites and in the contact methods we offer to our customers and community.

We’re always looking for ways to be more accessible for our customers. If you have any feedback, we’d love to hear it. Please let us know via our contact form or call us on 02 9253 6600.

Interpreters 

If you need an interpreter, you’re welcome to have someone you trust interpret for you. During your call, just confirm with us who we’re speaking with and that they will be interpreting for you.

If you don’t have anyone who can interpret for you, the Translating and Interpreting Service can provide interpreter services for you.

National Relay Services

If you are deaf or have a hearing or speech impairment, contact the National Relay Service and provide them with:

• our phone number 02 9253 6600 and
• select option 1 for Claims.