Code of Practice

General Insurance Code of Practice

We are proud to be a signatory to the General Insurance Code of Practice (Code). The Code outlines the standards that insurers need to deliver. It lets you know what you should expect from your insurance company.

The objectives of this Code are to:

• commit insurers to high standards of service;
• promote better, more informed relations between insurers and customers;
• maintain and promote trust and confidence in the general insurance industry;
• provide fair and effective mechanisms for resolving customer complaints; and
• promote continuous improvement of the general insurance industry through education and training.

The Code Governance Committee (CGC) is the independent body that monitors and enforces our compliance with the Code. It also aims to drive better Code compliance, helping the insurance industry to improve its service to consumers.

You can read or download a copy of the Code from the CGC website.