Support for vulnerable customers
At Hollard, we aim to provide the right support for our customers when they are experiencing vulnerability.
We understand everyone’s situation and needs will be different, which is why we have extra care options in place to give additional support to customers who are experiencing vulnerability. This can be common when they are going though events linked to an insurance claim, such as loss or damage to their home or car.
Support available
Domestic family violence
Our commitment to providing support to our customers affected by family violence, plus a list of organisations that are available to provide domestic violence advice and support.
Financial hardship
Options for support if you are experiencing financial hardship and require assistance, plus access to our downloadable financial declaration form.
Accessibility services
Information about how we’re providing more accessibility services for our community, including how to contact us, language, and website accessibility.
Asking for help
Hollard employees are trained to assist our customers when they are experiencing vulnerability to ensure they receive the support they need, whether it be directly from us or through an external service provider.
We encourage you, or your representative, to tell us if you need any additional support.
We have also provided a list of support services at the bottom of this page that you can use to find help, if you need it.
Protecting your privacy
The protection of your information and privacy is important to us. Finding the right support for you may involve sharing your information (only when necessary) with various parties.
Please visit our privacy page for more information on how we collect, store, and use your information.
How to access support
We have dedicated pages on our website for anyone wanting to learn more about our approach to supporting customers when it comes to: domestic family violence, financial hardship and accessibility services.
The following list provides details of external organisations and service providers who may also be able to assist you.
1800 Respect
www.1800respect.org.au
1800 737 732
24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
ACON
www.acon.org.au
(02) 9206 2000
A health organisation offering information, referrals, counselling, advocacy, and practical support for LGBTI people experiencing family and domestic violence.
Better Place Australia
www.betterplaceaustralia.com.au
1800 639 523
Supporting older people in resolving conflict and preventing elder abuse, including a range of mediation and counselling services for families, as well as financial counselling.
Beyond Blue
www.beyondblue.org.au
1300 224 636
Providing counselling for people experiencing mental illness or poor mental health.
Gambling Help Online
www.gamblinghelponline.org.au
1800 858 858
Counselling information and support for gamblers as well as for their partners and families.
Headspace
www.headspace.org.au
1800 650 890
Early intervention for 12 to 25-year-oldsexperiencing poor mental health.
Health Direct
www.healthdirect.gov.au
1800 022 222
Reach out to speak with a registered nurse or locate a general practitioner.
Indigenous Consumer Assistance Network (ICAN)
www.ican.org.au
1300 369 878
Online and face to face financial counsellingfor Indigenous people.
Lifeline
www.lifeline.org.au
13 11 14
24-hour crisis support and suicide prevention service.
Mensline Australia
www.mensline.org.au
1300 78 99 78
A telephone counselling service available 24/7 for men with relationship or family concerns.
National Debt Helpline
www.ndh.org.au
1800 007 007
A not-for-profit service that helps people tackle their debt problems.
People with Disability Australia
www.pwd.org.au
1800 422 015
A national disability rights, advocacy and representative organisation that is made up of, led, and governed by people with disability.
Relationships Australia
www.relationships.org.au
1300 364 277
A leading provider of relationship support services for individuals, families, and communities.
Settlement Council of Australia (SCoA)
www.scoa.org.au
(02) 6282 8515
The national peak body for settlement, with links to various direct services to people of refugee and migrant backgrounds in each state.
Translating and Interpreting Service
www.tisnational.gov.au
131 450
A range of accessible and secure multilingual language services to support our diverse Australian Community.
Customer support
Domestic violence
Financial hardship
