Hollard

SMS messages

Protecting your information

Changes to the SMS messages 
you receive from CBA Insurance

From 1 July 2024 the sender name for SMS messages we use to communicate with you about your insurance policies will show as Hollard instead of CBA Ins.

This change is due to guidance from ACMA (Australian Communications and Media Authority), and our desire to help keep our customers safe from scams.

Hollard is the provider of your insurance policy(s) and is working in partnership with CBA to ensure we do our best to communicate with our customers in a clear, safe, and timely manner when it comes to your insurance policies, claims enquiries, and service support.

If you receive an SMS from us from 1 July 2024 onward, you will see the new sender name Hollard. SMS messages up until that date will still have a sender name of CBA Ins. This change will not impact your policy or claim.

Please note:

  1. We use a variety of SMS platforms to send you information about your policy or claim. While the majority of our SMS messages will have the sender name Hollard (or CBA Ins. if received before 1 July 2024), some SMS messages about your car insurance may have a mobile number instead of a sender name.

    If you are unsure if an SMS is from Hollard, you can call the CBA Insurance team on 13 2423.

  2. Third party providers and repairers - for example builders or mechanics supporting you with your home or car claim - may contact you via SMS from a number that does not have Hollard as the sender name.

If you have any questions, please contact the CBA Insurance team on 13 2423 between 8am – 8pm, Monday to Friday and 8am – 5pm on Saturdays (Sydney time) or take a look at our FAQs.

Hollard Insurance Partners Limited (ABN 96 067 524 216 AFSL 235030) (HIP) is the insurer of the car insurance and home insurance products distributed by Commonwealth Bank of Australia (ABN 48 123 123 124) (CBA). Any advice contained on this website is general advice only and has been prepared without taking into account your individual objectives, financial situation or needs. You should consider these, having regard to the appropriateness of this advice and the relevant Product Disclosure Statement (PDS)/Policy Wording, before making a decision about this insurance. Where applicable, the PDS/Policy Wording and Target Market Determination for this insurance are available on the CBA website. Cover is subject to the terms, conditions, limits and exclusions contained in the PDS/Policy Wording.