Financial hardship

People experience financial hardship for many reasons. It can be hard to pay bills and keep commitments around money. With insurance, this might mean you are struggling to pay your excess after a claim.

We understand that money can be tight at times, and we are committed to providing support if you are experiencing financial hardship.

If you would like to request financial assistance from Hollard, please download our Financial Declaration Form or call us on 02 9253 6600.

How can we support you?

Depending on your circumstances, if you are a customer, third-party beneficiary, or an individual we are seeking to recover money from, our support options could include:

Change your policy from annual to monthly payments
Help you review your policy cover
Fast track an advance payment on a claim
Reduce or remove any excess due from the claim payment
Reduce or remove overdue premiums from any policy
Fast track the claim decision process, and pay a portion of the claim in advance
Offer instalment payments on any monies owed
Put the recovery of monies on hold

How to apply for support

We encourage you to contact us if you are experiencing financial hardship and we’ll work out what options are available to support you.

Depending on the type of support you need, you may be required to complete a form and provide supporting documents such as bank statements, Centrelink statements, and pay slips.