Ando Insurance

Ando Insurance

Hollard launched its operations in NZ in January 2016, through its partnership with the Ando Insurance Group.

The Hollard Insurance Company Pty Ltd was registered as a company in New Zealand in December 2015 (NZ Company No. 5869665) and has since obtained its licence to carry on insurance business in New Zealand. Hollard is also a member of a Dispute Resolution Scheme in New Zealand, through the Insurance and Financial Services Ombudsman (Membership No. 2001715) – further information about the complaints process for New Zealand policy holders can be found on our complaints policy page.

With a highly experienced team, Ando focuses on providing commercial insurance solutions and writes insurance business in NZ on behalf of Hollard including commercial property, commercial motor, SME solutions, construction, machinery breakdown, general, product and management liability as well as marine insurance. Ando is also providing personal lines insurance (home, contents and vehicle) via its smart online tool, the Ando Portal. Further information can be found here: www.ando.co.nz

Hollard has received a financial strength rating of A (Strong - Rating effective 12 August 2024) from Standard and Poor’s. This provides our customers with extra comfort regarding Hollard’s ability to pay their claims.

The Standard and Poor’s rating scale is:

AAA Extremely Strong
AA Very Strong
A Strong
BBB Good
BB Marginal
B Weak
CCC Very Weak
CC Extremely Weak
C Selective Default
D Default

The rating may be modified by the addition of a plus or minus sign to show relative standing within the major rating categories.

The rating scale above is in summary form. A full description of this rating scale can be obtained from www.standardandpoors.com.

If you are insured with Hollard in NZ, an overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

Fair Insurance Code

We are committed to complying with the Fair Insurance Code as published by the Insurance Council of New Zealand.

This means we will:

• provide insurance contracts which are understandable and show the legal rights and obligations of both us and you;
• explain the meaning of legal and technical words and phrases;
  explain the special meanings of words and phrases as they apply in the policy;
• manage claims quickly, fairly and transparently;
• clearly explain the reason(s) why a claim has been declined; and
• provide you with a written summary of our complaints procedures as soon as disputes arise and advise you how to lodge a complaint and tell you about the Insurance and Financial Services Ombudsman Scheme.

You can access and download the Fair Insurance Code brochure on the Insurance Council of New Zealand website.

Find out more at ando.co.nz