Support information

Broker support information

Review the sections below to get support and information about transacting with Hollard.

Contact your Account Manager with any further questions or subscribe to receive emails from Hollard.

Supporting information

SCTP

For tips and information about transacting with Hollard on SCTP.

SCTP

Insurelink

Find out more about Insurelink and download our Occupation Guide.

Insurelink

FAQs

Access some of our frequently asked questions.

Steadfast FAQs

Information for policyholders

Support for vulnerable customers

Find out more about:

Customer support

Policyholder FAQs

Find out answers to some of the most frequently asked questions from our policyholders.

FAQs

Development and Distribution Policy (DDO)

Hollard’s approach to designing and distributing our products can be found on our Development and Distribution Policy.

Download DDO

Get started with Hollard

Get started

At Hollard we are focused on the intermediary market and believe in working with our partners to build businesses together.

Our mission is to empower our team to provide efficient and responsive insurance solutions, to provide more positive outcomes. We do this by being accessible, adaptable to change and transparent.

How to get started

Complete and sign our Broker Application Form or call 1300 306 226 or email connect@hollardcommercial.com.au

When you choose to work with us you will be supported by an Account Manager who will not only provide you with everything you need to get started but also be there to help with anything in the future.

Communication

Email remains an important way for us to communicate with our broker network in a targeted and effective way.

Subscribe to ensure that you are the first to know about news and updates from Hollard.

Terms of Trade

Once the completed and signed Broker Application Form has been received, your dedicated Account Manager will be in touch to get you underway and provide you with a copy of our Terms and Conditions of Trade and guide you through our quoting systems Insurelink and Steadfast Client Trading Platform (SCTP).

Terms of trade

Visit our Terms of Trade page to view and download our Terms of Trade.

Technical support

Technical support team

You can contact the team for technical support regarding systems:

P 1300 306 226

E techsupport@hollardcommercial.com.au

Available: 8:30 – 5pm [AEST]

System training

If you would like to arrange system training please contact your Account Manager.

System access - Insurelink

Configuring the Hollard Commercial Business Insurance product on Sunrise (Insurelink)

If you already have an existing Calibre Commercial Insurance Pty Ltd underwriter card please see further below, otherwise please follow these instructions.

Sunrise Product ID:
CBI

Product Name:
Hollard Commercial Business Insurance

Sunrise Supplier ID:
CALIBRE

Agent:
Hollard Commercial Insurance Pty Ltd
(ABN 86 603 039 023, AFSL 474540)
Level 5, 100 Mount Street, North Sydney NSW 2060, Australia

Insurer:
The Hollard Insurance Company Pty Ltd
(ABN 78 090 584 473 AFSL 241436)
Level 5, 100 Mount Street, North Sydney NSW 2060, Australia

Bank Account Details:
Please contact your Account Manager for details.

Please contact your BMS support for any further instructions.

System access - SCTP

Steadfast intermediaries can access Hollard Commercial Insurance SCTP Business Insurance quotes and cover through the SCTP Platform.

To get set up on SCTP, please contact your Steadfast representative.

BMS instructions - Calibre Insurance

Existing Calibre Commercial Insurance Pty Ltd Underwriter Card -
Update your Broker Management System (BMS)

The existing Calibre ‘Underwriter’ card within your BMS will need to be updated as follows:

Underwriter Name Change
The Underwriter Name is to be changed from ‘Calibre Commercial Insurance Pty Ltd’ to ‘Hollard Commercial Insurance Pty Ltd’

Please note that there is no change to our:

Supplier code
Product code
ABN / ACN
AFSL
Agent:
Hollard Commercial Insurance Pty Ltd (ABN 86 603 039 023, AFSL 474540)

Insurer:
The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473 AFSL 241436)

New Product Name:
Hollard Commercial Business Insurance

For assistance in making these changes please contact your service provider.

Banking Details:
Our bank account name has been updated to Hollard Commercial Insurance Pty Ltd AFT HCi Participating Insurer Premium Account Trust but all other bank account details remain the same.

Please send your future remittance advices to our updated credit control email address creditcontrol@hollardcommercial.com.au.

Please ensure the necessary stakeholders within your business are informed.