Hollard Broker Portal
The time has come to move to Hollard Broker Portal (ClaimCenter) for your claim lodgements!
As a Steadfast broker, you should now have received an email from us with details about accessing our Hollard Broker Portal, otherwise known as ClaimCenter.
If you haven’t seen this email yet, please reach out to bemclaims@hollard.com.au and we’ll ensure you get the access credentials you need.
Lodge a claimFaster claims process
Find out more about Hollard's faster claims process.
Express payments apply for eligible claims under $10,000*.
Hollard's faster claimsNew features are available for the Hollard Broker Portal
Some are small fixes that you may not notice, while others are more obvious and are intended to make it faster and easier for you to submit claims for your clients. These features include:
- Google Maps integration for easy location identification
- Editable vehicle model to note damage
- Ability to edit claims after initial lodgement
- Visibility of closed claims within the dashboard
- Updated flow, questions and answers, and improved error messaging
If you’re not already using the Hollard Broker Portal, it’s a great time to give it a try.
Access Broker PortalAccess broker portal
Hollard Broker Portal has been set up so that you can use your single sign on (or SSO) to save logging in individually each time you need to lodge a claim with Hollard. And we’ve got multifactor authentication too, so your client’s details are secure.
To learn more, please visit our FAQs page or our user guide to help you get started.
Download our user guide
What is the Hollard Broker Portal
Hollard Broker Portal is the place where you can lodge your Hollard Commercial Business Insurance and Hollard Personal Insurance claims for your clients and check on their progress. This streamlined system replaced the previous online form for most claims.
It’s faster than traditional claim lodgement, you’ll get access to a claim number immediately on submission of the claim, and you can use the portal whenever and wherever you like.
Need help?
If you have any questions about how to use the Hollard Broker Portal, please take a moment to check out our FAQs page or review our user guide. You will find lots of tips and tricks to help you through your first claim lodgement (or refresh you if it's been a while between claims).
If you need further help, or find an issue with the platform, you can contact our Broker Engagement Managers by emailing bemclaims@hollard.com.au.
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