Stay safe
If you or your clients have been impacted by extreme weather, we’re here to help.
This information is here to assist with staying safe, making a claim and getting back up and running as soon as possible.
Personal insurance claims
Lodge a personal insurance claim online
Email us at brokerclaims@hollard.com.au
For urgent claims call the Hollard Personal Insurance claims team on 1300 020 287
Commercial insurance claims
Lodge a commercial insurance claim online
Email us at brokerclaims@hollard.com.au
For urgent claims call the Hollard Commercial Insurance claims team on 1300 306 226
Commercial Motor Insurance
1300 306 226 and select option 1 > 3 > 1
Emergency claims services
We have secured arrangements with both Ambrose Construct Group and O’Brien Glass for our Business Insurance claims. We believe these emergency services will improve the experience for you and your client, simplifying the process, improving access to appropriate services, and speeding up the response at the time of the incident.
For help in an emergency please contact your local SES (State Emergency Service) on 132 500.
Advice for clients
Safety is the priority
View safety advice and guidance from Emergency Services.
Assist the claims process
Itemise their contents where possible, including taking photographs, or videos and keeping receipts of belongings, there is no need to keep wet items.
Emergency contact
For help in an emergency, please contact your local SES (State Emergency Service) on 132 500.
Personal details
Your clients are advised not to give out their personal details, especially banking details unless speaking to a Hollard representative. If they are in doubt your client should request a call back from one of our Hollard claims teams.
Clients requiring extra care
If your clients find themselves in difficult circumstances or are suffering from financial difficulties as a result of the catastrophe, please do not hesitate to raise this with us as we have an Extra Care process in place to provide additional support.
More information of what assistance is available please visit our support pages on our website.
Customer support informationAdditional support - Personal insurance claims
Five step process for home claims
- Lodge your claim
Once you have lodged your client’s claim, we will organise temporary repairs to help mitigate further damage. - Begin clean-up
While we finalise requirements, if your client has any damaged items they will be claiming for, advise them to take a photo and keep a record of model numbers if possible. - Assess the damage
We will work with you to assess the extent of damage to your client’s home and prepare an initial scope of work. As repairs commence, if further work is identified the scope will be adjusted accordingly. - Ready for repair
Once a scope has been agreed, our builder will confirm a start date and we’ll keep you informed throughout the repair process. - Return home
Once repairs have been completed, your client will be able to move back into their home.
Download a copy of the 5 step process for home claims for your clients.
Customer storm pamphletFast-track settlement process
We have a fast-track settlement process for some of the more straightforward claims. Find out more.
Express home claims
PDS & wording
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