Express home claims

Information and requirements

If your client’s Home claim is ≤ $2,000 after the deduction of any applicable excess, then we consider it not reasonably practicable to repair or replace the building damage or item as this would be uneconomical. Instead, we will cash settle the claim within 48 hours (2 business days) after your client’s claim is lodged and you have received your claim number; providing all required documentation for assessment has been provided to us at the time of claim lodgement. If the claim is not settled within 2 business days, we’ll waive any excess that’s due.

For your client to qualify for the Express Home Claim Guarantee¹, the following applies:

The Home Claim must only be reported to us via our online claim form or email
The Insured’s premium must be fully paid, within our credit terms
The policy must cover the claim for loss
All required documentation for assessment must have been provided to us at the time of the claim lodgement; and
The date of loss must be greater than 3 months from the original inception date.

Lodge a claim

Information required at claim lodgement

To assist the client in qualifying, the Broker is to provide the following at claim lodgement:

policy number
confirmation that premium has been paid to your office or to Hollard within our credit terms
date of loss
location of loss
detailed description of loss including details of what has been damaged, lost or stolen
ABN & ITC% confirmed
EFT details must be provided
damaged property
- Itemised quote or invoice for repairs, confirming the cause of damage
- Photos of the damage
Lost or stolen property
- Proof of ownership for items that have been lost or stolen
- Replacement quote or invoice for equivalent items
- Police report number

¹ Please note: The above claims guarantee does not apply to liability or third-party claims, or if timeframes increase during significant weather or catastrophic events.

Express home claims