Business Interruption claims
What has happened so far
For an update on the outcome of the appeals in the second Business Interruption test case please read the latest ICA media release.
For detailed information on both test cases, we refer you to the ICA website and their FAQ’s.
Make a claim
In the event of a Business Interruption claim, we encourage policyholders to contact their broker to lodge a claim. Business Interruption policyholders can lodge a claim at any time and we are committed to assessing these claims efficiently.
When lodging a claim, consideration should also be given to the financial loss the policyholder may have suffered and what documentation will be required to assist our claims team to quantify the loss. We have developed a Business Interruption Claims – Financial Calculation Guide to help explain the calculations and the documentation requirements for a Business Interruption claim.
In order to assist us with assessing a Business Interruption claim we request that you gather and keep as evidence of the Business Interruption losses. Download a list of the documents required as evidence of loss for the Business Interruption claim.
Forms & documents required
Download our:
- Business Interruption Claim Form
- Business Interruption Claims – Financial Calculation Guide
- Supporting Documents Required List
Once complete, please email it to biclaims@hollardcommercial.com.au
Please note Hollard policyholders’ future premiums will not be impacted by Business Interruption COVID-19 claims being lodged, denied, or paid.
Resources available
Business Interruption Claims Financial Calculation Guide
This will help explain the financial calculations and requirements to assess a claim.
Business Interruption Documents Required List
A reference list to help identify the documents we need your clients to gather as evidence of the Business Interruption loss being claimed.
For the latest questions and answers on our approach and status of Business Interruption Claims resulting from the impact of COVID-19.
We provide a range of support to our customers and partners who are experiencing financial hardship. Visit the Financial Hardship page on our website for more details.
Contact us
For questions and further information regarding Business Interruption claims please contact
Phone: (02) 9551 1033
Privacy and compliance
General Insurance Code of Practice
We are proud to be a signatory to the General Insurance Code of Practice (Code). The Code outlines the standards that insurers need to deliver. It lets you know what you should expect from your insurance company.
The objectives of this Code are to:
- commit insurers to high standards of service;
- promote better, more informed relations between insurers and customers;
- maintain and promote trust and confidence in the general insurance industry;
- provide fair and effective mechanisms for resolving customer complaints; and
- promote continuous improvement of the general insurance industry through education and training.
The Code Governance Committee (CGC) is the independent body that monitors and enforces our compliance with the Code. It also aims to drive better Code compliance, helping the insurance industry to improve its service to consumers.
You can read or download a copy of the Code from the CGC website.
Claims dispute resolution
Please read our complaints process if you have any concerns.
Privacy statement
We are committed to ensuring your privacy in accordance with the Privacy Act 1988 (‘the Act’) and the Australian Privacy Principles. You can view the Hollard Commercial Insurance Privacy Policy or contact our Privacy Officer on:
P 1300 306 226
F 1300 559 936
E privacy@hollardcommercial.com.au
Mail to: Privacy Officer, Locked Bag 2010, St Leonards NSW 1590.
