Business interruption claims
What has happened so far
For an update on the outcome of the appeals in the second Business Interruption test case please read the latest ICA media release.
For detailed information on both test cases, we refer you to the ICA website and their FAQ’s.
Make a claim
In the event of a Business Interruption claim, we encourage policyholders to contact their broker to lodge a claim. Business Interruption policyholders can lodge a claim at any time and we are committed to assessing these claims efficiently.
When lodging a claim, consideration should also be given to the financial loss the policyholder may have suffered and what documentation will be required to assist our claims team to quantify the loss. We have developed a Business Interruption Claims – Financial Calculation Guide to help explain the calculations and the documentation requirements for a Business Interruption claim.
In order to assist us with assessing a Business Interruption claim we request that you gather and keep as evidence of the Business Interruption losses. Download a list of the documents required as evidence of loss for the Business Interruption claim.
Forms & documents required
Download our:
- Business Interruption Claim Form
- Business Interruption Claims – Financial Calculation Guide
- Supporting Documents Required List
Once complete, please email it to biclaims@hollardcommercial.com.au.
Please note Hollard policyholders’ future premiums will not be impacted by Business Interruption COVID-19 claims being lodged, denied, or paid.
Resources available
Business interruption claims financial calculation guide
This will help explain the financial calculations and requirements to assess a claim.
Business interruption documents required list
A reference list to help identify the documents we need your clients to gather as evidence of the Business Interruption loss being claimed.
For the latest questions and answers on our approach and status of Business Interruption claims resulting from the impact of COVID-19.
We provide a range of support to our customers and partners who are experiencing financial hardship. Visit the Financial Hardship page on our website for more details.
Contact us
For questions and further information regarding Business Interruption Claims please contact
Phone: (02) 9551 1033