Stay safe
If you or your clients have been impacted by extreme weather, we’re here to help.
This information is here to assist with staying safe, making a claim and getting back up and running as soon as possible.
Commercial insurance claims
Lodge a commercial insurance claim online
Email us at brokerclaims@hollard.com.au
For urgent claims call the Hollard Commercial Insurance claims team on 1300 306 226
Advice for clients
Safety is the priority
View safety advice and guidance from Emergency Services.
Assist the claims process
Itemise their contents where possible, including taking photographs, or videos and keeping receipts of belongings, there is no need to keep wet items.
Emergency contact
For help in an emergency, please contact your local SES (State Emergency Service) on 132 500.
Personal details
Your clients are advised not to give out their personal details, especially banking details unless speaking to a Hollard representative. If they are in doubt your client should request a call back from one of our Hollard claims teams.
Clients requiring extra care
If your clients find themselves in difficult circumstances or are suffering from financial difficulties as a result of the catastrophe, please do not hesitate to raise this with us as we have an Extra Care process in place to provide additional support.
More information of what assistance is available please visit our support pages on our website.
Customer support information